Incase Designs Corp.'s ("Incase") warranty obligations for the Incase product you have just purchased (the "Product") are limited to the terms set forth in this document. Incase warrants the Product against defects in materials and workmanship for a period of one (1) year from the date of original purchase ("Warranty Period") when the Product is purchased through an authorized reseller. Incase, at its sole discretion will replace any defective product or provide one of equal or lesser value during the warranty period. Any replacement product is warranted against defects in materials and workmanship and is covered by that replacement product’s warranty which begins to run upon shipment of the replacement product to the customer. This warranty is non-transferrable. If the Product is exchanged, the replacement product becomes your property and the product becomes Incase's property.
Exclusions and Limitations
Incase's limited warranty applies only to the Product when purchased through an authorized reseller. The warranty does not apply to any non-Incase product, even if packaged or sold with the Product. The warranty excludes without limitation any scratching or surface damage to any non-Incase product, even if packaged or sold with the Product. This warranty applies only to the normal use of the Product, normal wear and tear, dirt, stains and finish damage excepted, in accordance with written use instructions, if any, provided with the Product (either in writing or through a hyperlink to such instructions). This warranty does not apply to damage caused by accident, abuse, misuse, or modification of the Product.
No Other Warranties
To the maximum extent permitted by law, this warranty and the remedies set forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, express or implied. Incase specifically disclaims any and all implied warranties, including, without limitation, warranties of merchantability and fitness for a particular purpose. If incase cannot lawfully disclaim or exclude implied warranties under applicable law, then to the extent possible any claims under such implied warranties shall expire on expiration of the warranty period. No incase reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.
To the maximum extent permitted by law, incase is not responsible for direct, or for special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including without limitation any costs of replacing personal property, or costs of recovering or reproducing any program or data stored in a device used with or carried in the incase product.
For consumers who have the benefit of consumer protection laws or regulations in their country of purchase or, if different, their country of residence, that cannot be disclaimed as set forth above ("consumer laws"), the benefits conferred by this warranty are in addition to all rights and remedies conveyed by such consumer laws. To the extent that liability under such consumer laws may be limited, Incase's liability is limited, at its sole option, to replacement of the product.
Warranty Claim Procedure
1. Fill out the claim form
Fill out the claim form as completely as possible. Please include your receipt or order number.
2. You will receive an email confirmation
A claim # will be emailed to the email address included in your claim form. This unique claim # links to your claim and should be used in all correspondence with Incase.
3. We will respond to your claim request within 72 business hours
Our customer care team will contact you with instructions on how to complete your warranty claim.